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Page 19 of 19
V
variances. The differences obtained from subtracting actual results from expected or budgeted results.
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W
wait time. The length of time, on average, that members must stay on the telephone before they receive assistance.Web site. A specific location on the Web that provides users access to a group of related text, graphics, and, in some cases, multimedia and interactive files.
wellness programs. See health promotion programs.
WHCRA. See Women's Health and Cancer Rights Act.
withhold. A percentage of a provider's payment that is "held back" during the plan year to offset or pay for any cost overruns for referral or hospital services. Any part of the withhold not used for these purposes is distributed to providers.
Women's Health and Cancer Rights Act (WHCRA). A law which requires health plans that offer medical and surgical benefits for mastectomy to provide coverage for reconstructive surgery following mastectomy.
workers' compensation. A state-mandated insurance program that provides benefits for healthcare costs and lost wages to qualified employees and their dependents if an employee suffers a work-related injury or disease.
workers' compensation indemnity benefits. Benefits that replace an employee's wages while the employee is unable to work because of a work-related injury or illness.
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