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2. Introduction 2: The measurement problem and the impossibility of complete testing
3. Bug advocacy: How to win friends, influence programmers, and stomp bugs Bug reports are not just neutral technical reports. They are persuasive documents. The key goal of the bug report author is to provide high-quality information, well written, to help stakeholders make wise decisions about which bugs to fix.
4. Quality cost analysis
Video lectures: http://hotfile.com/dl/11654678/b18556b/QualityCost.wmv.html Lecture Slides: http://hotfile.com/dl/11654679/759c2d9/bbst4_2005.pdf.html
5. Testing techniques: Scenario testing and Domain Testing
http://hotfile.com/dl/11654927/28cca41/ScenarioFirstHalf.mov.html http://hotfile.com/dl/11654946/d542740/ScenarioSecondHalf.mov.html
http://hotfile.com/dl/11654948/2125afa/bbst6_2004.pdf.html
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