CSQA Sample Questions- 7

CSQA SAMPLE QUESTION SET B
{mosgoogle left}

1. What is currently promoted as the solution to most of the problems within information systems? (B-1)

a) Pareto chart
b) Quality control
c) Computer-assisted software engineering
d) Tools and measurement techniques

2. Suggestion Day is always a highly structured eight-hour day. (B-2)

True False

3. Can quality be separated from the controls associated with it? (B-3)

Yes No

4. In order to be a good listener and attend to your speaker, you should just sit back and let the speaker do all of the talking. (B-4)

True False

5. What is one of the most powerful quality control tools? (B-5)
{mosgoogle left}
________________________________________

6. In a team-building exercise, it is a good idea to have two dominating leaders working together. (B-6)

True False

7. The skill of identifying quality assurance practices through company visits is especially important for which of the following two groups? (B-7)

a) Lone QA people and QA managers
b) Managers and decision-makers
c) Quality control and quality assurance

8. The number-one skill needed for the QA analyst is listening. (B- Cool

True False

9. The memorandum regarding Suggestion Day should be from: (B-9)

a) The data processing manager
b) The quality assurance manager
c) The moderator of the Suggestion Day group

CSQA SAMPLE QUESTION SET B

10. The Pareto chart is considered to be one of the seven most powerful statistical tools available for quality assurance in the country of: (B-10)

__________________________________________

11. The early approaches to systems development were very dependent upon machines. (B-11)

True False

12. One of the most effective uses of the foot-in-the-door theory in the data processing industry is to: (B-12)

a) Improve your sales technique
b) Improve programmers level of knowledge
c) Introduce new tools

13. The intent of the quality control checklist should be to improve the quality of the product being controlled by investigative means. (B-13)

True False

14. Once you have visited a company and observed their quality practices, you are automatically free to recopy or use documentation from your visit without approval. (B-14)

True False

15. Complete the sentences in the following paragraph by filling in the types of listening that apply. (B-15)

In _________ listening, you analyze what the speaker said. ___________________ listening

helps us to understand real-world situations. ___________________ listening helps you to

empathize and put yourself in their situation. You watch nonverbal expressions very closely in

____________ listening. Fact-gathering listening is _________________.

16. If your success rate of getting ideas accepted is 55 percent, then your methods are effective. (B-16)

True False

17. Managers should be members of Suggestion Day groups because they are used to evaluate ideas and performance. (B-17)

True False

18. A large portion of the cost of quality is usually the cost of rework. (B-1 Cool

True False

19. Quality assurance means the same as total quality control. (B-19)

True False

CSQA SAMPLE QUESTION SET B

20. Fill in the blanks with the concepts of inclusion, control, or affection where it applies: (B-20)

a) Kelly goes out of her way to get involved in the personal lives of all her coworkers. __________

b) John is new at XYZ Corporation, but at ABC Corporation he supervised many people. His peers are not accepting him as their supervisor. ____________________

c) Jim and Kim spend their lunch break together each day. One day, Jim cancelled the date with Kim and Kim said that she would never depend on him for a lunch date again. Then Kim proceeded to work through her entire break. _____________________

21. The two types of quality control checklists are investigative and factual. (B-21)

True False

22. If an interaction between two people is uncomfortable and difficult, it may be due to different patterns that they learned as children. (B-22)

True False

23. Which type of control applies to these three specific controls? (Place a letter in the blank beside the type of control which matches.) (B-23)

___ Job accounting log a) Detective
___ Data validation routine b) Preventive
___ Password c) Corrective

24. The eventual goal in using the Pareto chart is to become defect free. (B-24)

True False

25. How do you install CASE technology into your environment? (Select all that apply.) (B-25)

a) Standardize the environment, automation, and integration
b) By use of the OP workbench
c) Use CASE tools
d) All of the above

26. It is a good idea to conduct Suggestion Day at an off-site location. (B-26)

True False

27. Choose the item(s) that are incorrect about the listening skill: (B-27)

a) Listening involves three steps: hearing, attending, feedback.
b) Listening is a skill that is taught to young children.
c) You should ask questions of the speaker to confirm what he or she is saying.

CSQA SAMPLE QUESTION SET B

28. Choose the right item in relation to visiting a competitor to learn quality practices: (B-2 Cool

a) It is always a good idea to see what your competitor is up to.
b) Stay away, dont share any of your secrets.
c) When choosing a target company you should discuss the issue with your management. Some managers find it to be useful, while others find it to be too risky.

29. When developing checklists, the yes response normally indicates the desired response. (B-29)

True False

30. Social activities will interfere with the Suggestion Day program and should not be included in the agenda. (B-30)

True False

31. The visitation process changes depending on the purpose of your visit to a company. (B-31)

True False

32. In the DP workbench, quality and performance of the work are the responsibility of the QA department. (B-32)

True False

33. Significant risks demand more control than insignificant risks. (B-33)

True False

34. Which of the four steps is normally the most time-consuming when using a Pareto chart? (B-34)

a) Identifying the problem area
b) Identifying and naming the causes of the problem
c) Documenting the occurrence of the problem
d) Ranking the causes by frequency

35. Are compatible groups more efficient than incompatible groups? (B-35)

Yes No

36. The purpose of the control designing skill is to make you an effective control designer rather than to teach you theory. (B-36)

True False

37. Identify the participant roles during a formal inspection. (B-37)

_____________________________________ _____________________________________

_____________________________________ _____________________________________

_____________________________________

CSQA SAMPLE QUESTION SET B

38. Function points measure the lines of code. (B-3 Cool

True False

39. Function points quantify data processing work outputs. (B-39)

True False

40. Measurement of function points cannot be used for comparing two different kinds of systems. (B-40)

True False

41. Function points are hardware and software independent. (B-41)

True False

42. There are three major activities in function point counting. (B-42)

True False

43. The three pans of the function point count must be determined individually. (B-43)

True False

44. Identify the 5 function types: (B-44)

____ External Input type ____ Logical Output File type ____Internal Inquiry type
____ External Inquiry type ____ Internal File type ____Logical Internal File type
____ External Interface File type ____External Output type

45. What are the three major activities involved in establishing a function point count for a system?
(A or B) (B-45)

A - Quantifying the Amount of Information Processing Function
Quantifying System Characteristics
Determining the degree of Influence

B - Quantifying the Operating Systems performance
Determining the type of external inquiries
Identifying the on-line updates

1. C 24. True
2. False 25. D
3. No 26. True
4. False 27. A, B
5. Checklist 28. C
6. False 29. True
7. A 30. False
8. True 31. True
9. A 32. False
10. Japan 33. True
11. False 34. B
12. C 35. Yes
13. True 36. False
14. False 37. (1) Moderator, (2) Author/producer, (3) Reader, (4) Inspector, (5) Recorder
15. (1) Critical, (2) Appreciative, (3) Therapeutic,(4) Discriminating, (5) Comprehensive

38. False
16. True 39. True
17. False 40. False
18. True 41. True
19. True 42. True
20. (a) Affection, (b) Control, (c) Inclusion 4-20 43. True
21. True 44. (1) External Input type, (2) External Inquiry type, (3) External Interface File type, (4) External Output type, (5) Logical Internal file type
22. True 45. A

23. C, A, B