QUIZ

1. Quality of a walkthrough depends onpreparation by participants.
True / False

2. ____________ is alsoknown as V & V.

a) Software Testing
b) Software QA
c)Reviews & Inspections
d) All of the above
e) None of the above


3. __________ is 'Are we building the right product?'


4.__________ is 'Are we building the product right?'

5. Name any four ofthe various V & V activities.







6. Reviews canenforce the use of standards.
True / False


7. How can reviewsreduce cost of quality?





8. Name 3 participants of aformal review.




9. What are the three rules for all reviews?





10. Inspections may or may not involve the author of thework product...

1. A core concept of quality philosophies is that grass-roots efforts are aneffective means to improve quality. True / False

2. _______________ isdefined as doing things right.
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3. Achieving quality requires:
A.Understanding the customer’s expectations
B. Exceeding the customer’sexpectations
C. Meeting all the definitions of quality
D. Focusing onthe customer
E. All the above

4. Quality can be defined throughinternal means. True / False

5. The essence of a quality internalproduct is:
A. Improving internal processes
B. Delivering the rightproduct
C. Customer satisfaction

6. The cost of poor quality isusually less than 15 % of the cost of doing...

Quiz for Section 5-6

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1. The three main parts toa system presentation are:


2. An oral system proposal:
a. Allowsthe project leaders to walk users through the important features of the solutionto their problem
b. Gives the customer a chance to ask questions and clarifywhat the proposal left unanswered
c. Replaces a written system proposal


3. The purpose of a system proposal closing is to:
a. Succinctlyoverview the proposal
b. Emphasize that you have the best solution to theproblem
c. Get the approval to proceed

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4. During a proposalpresentation you should:
a. Emphasize that you have the best solution to thecustomer’s problems...

1. Fill in the blanks below with the two types of testingthat are conducted when performing dynamic testing that executes system code:

_________________ testing addresses the overall behavior of the programby testing
transaction flows, input validation, and functional completeness.

_________________ testing includes path testing, code coverage testingand
analysis, logic testing, nested loop testing, and many similartechniques.
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2. Performance and stress testing are considered___________________ testing.

3. White Box testing assumes that the pathof logic in a unit or program is not known. (T/F)

4. Name 3 of 5techniques of White Box testing...

1. What is the maximum amount of time you have with acomplainer to begin offering solutions to their complaint. _________________
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2. What do you believe is the most important of the four stepcomplaint-resolution process and why?

3. To establish a position formutual discussion, if your customer stands you should be seated to show interestin your customer’s problem. (T/F)

4. An angry person is more likely totell you symptoms than the real problems. (T/F)

5. You should alwayslisten attentively to your customer and never ask them to further explain whatthey mean. (T/F)

6. Taking action after hearing the complaint will solvetwo purposes: first, it will...

1. Listening is the most frequently used form ofcommunication. (T/F)
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2. List the 3 step listening process:
__________________
__________________
__________________

3.List 3 reasons why people don’t listen:
__________________
__________________
__________________

4. The number-one skillneeded for the QA analyst is listening. (T/F)

5. Choose the item(s) thatare incorrect about the listening skill:
a. Listening involves three steps:hearing, attending, feedback
b. Listening is a skill that is taught to youngchildren
c. You should ask questions of the speaker to confirm what he orshe is saying.
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6. To understand communication...

Multiple Choice:
1. What is the percent of the totalcost of quality that comes from rework?
2. What is the percent of the totalgross of sales that come from product failure?

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3. What is the cost ofquality?
4. What is management by fact?
5. What are the three types ofinterfaces?
6. What three rules should be followed for all reviews?
7.What is boundary value testing?
8. What is decision/branch coveragestrategy?
9. Which of the following is not one of the 6 Structural TestApproaches?
10. Which of the following is not one of the 8 Functional TestApproaches?
11. Which of the following is not a perspective of quality?
a. transcendent
b. product-based
c...

CRITICAL SKILLS QUESTIONS
I. GENERAL SKILLS (CATEGORY1)
1. COMMUNICATION (DOMAIN 1)
1.1 Giving/Receiving Information
1.List five suggestions for relaying defect information and/or performingcriticism effectively.
2. What are three reasons why people don’t listenwell?
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3. Give one example of an effective audience evaluation techniquethat can be used to level-set a testing presentation or design a course for testor development staff.

4. How do you know if the information you providedto an audience has been understood and communicated effectively?


5.Give three examples of pertinent information that should always be included withdefect reports.

1.2...

CSTE :

                         Certified Software Test Engineer

                         Conducted by QAI (Quality Assurance Institute )CSTP :

                         Certified Software Test Professional

                         Conducted by IIST (International Institute For Software Testing)

 CSTM :

                         Certified Software Test Manager

                         Conducted by STQC (Software Testing Quality Centre)CSQA:

                         Certified Software Quality...